Get in Touch
The fastest way to reach us is through the Vault Keeper chat assistant in the bottom-right corner of any page. For order-specific questions, have your order number ready.
General Enquiries
Use the Vault Keeper chat or submit a message through the "Talk to Admin" option.
Order Support
Include your order number and the email used at checkout. Track your order anytime via the Track Order page.
Buylist Submissions
Submit your cards through the Buylist page. We respond to all submissions within 1–3 business days.
Hours
Monday–Friday, 9am–5pm AEST. Messages outside these hours are answered next business day.
Location
We're an online-only store based in Australia. All orders ship from our vault — no pickup available.
