Frequently Asked Questions
Everything you need to know about buying, selling, and shipping with Vault Cards Australia.
Authenticity
Shipping
Card Condition
Returns & Refunds
Packaging
100% Authenticity Guaranteed
Every single card that enters the vault is inspected, verified, and authenticated by our team before it reaches you. We stand behind every artifact we sell — if it's not genuine, it doesn't ship. Period.
Every card is hand-checked by our TCG specialists for authenticity, condition, and grading accuracy.
If a card is found to be inauthentic or not as described, we issue a full refund — no questions asked.
PSA, CGC, and BGS graded slabs are verified against registry databases. Raw cards are examined under magnification.
How We Pack Your Cards
Every order goes through our six-step vault protocol to ensure your cards arrive in the same condition they left the vault.
Penny Sleeve
Every card is first placed in a crystal-clear penny sleeve to protect the surface from scratches and fingerprints.
Top Loader
The sleeved card is then inserted into a rigid top loader, guarding against bends, creases, and edge wear during transit.
Team Bag
The top loader is sealed inside a waterproof team bag, keeping moisture and dust out so your card arrives pristine.
Cardboard Sandwich
For raw cards, we sandwich the team-bagged card between two pieces of sturdy cardboard and tape the edges securely.
Rigid Mailer or Box
Graded slabs go into bubble-wrapped boxes; raw cards ship in reinforced rigid mailers that won't bend in transit.
Sealed & Labelled
Every parcel is sealed with tamper-evident tape and marked 'DO NOT BEND' so Australia Post knows to treat it with care.
Still have questions?
Our Vault Keeper assistant can help, or reach our team directly through the chat widget.
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